Customer APP Privacy Policy
Bowden Printing Privacy Statement
This document declares the undertakings by Bowden Printing concerning its handling of your data.
We acknowledge that we are bound by the APP’s within the Privacy Act.
Bowden Printing is committed to respecting and protecting the privacy of our actual customers, actual suppliers and the privacy of visitors to our web sites.
For customers, once you choose to provide us personally identifiable information (any information by which you can be identified), you can be assured that it will only be used to support your customer relationship with Bowden Printing.
All information that is obtained through the Bowden Printing Website is used for the sole purpose of supporting your individual requirements and is not disclosed to any other organisation for any financial gain or advertising purpose.
General Privacy Policy
Bowden Printing protects its consumers’ right to privacy according to the Australian Privacy Act 1988, No. 119,1988 as amended. The following guidelines outline fair and appropriate handling of all consumer information we collect from you. By providing us with your personal information, you agree to the collection, storage and use of personal information by Bowden Printing in accordance with this privacy policy.
Bowden PrintingConsumer Privacy Policy Guidelines
We at Bowden Printing value our consumers and take great pride in assuring that their privacy is maintained. With electronic mail, the internet, and other online resources growing exponentially, we must maintain an environment where our consumers feel comfortable that the information they provide us will not be misused.
This protection of consumer privacy is best achieved through cooperation between the business community, customers, service providers, government agencies, and information collectors. We at Bowden Printing believe every consumer should be able to conduct business with us without having their personal information used for unrelated purposes.
This document provides guidelines that Bowden Printing uses to ensure proper handling of all consumer information.
Opt-Out Process – We believe our consumers should have the right to decline disclosure of personal information that is collected on our databases. The records for those individuals who request that their personal information not be used for future mailings or phone calls will be marked in our database so that their names will be excluded from any contact in the future.
Currently, we mark consumer records under three headings with Yes & No Responses:
- Main Contact
- Newsletter Mail
- Newsletter Email
These three Yes & No Responses allow us to interact with the client in both a professional and promotional way. Customers are identified and are treated as per their preferences for correspondence.
‘Yes’ is flagged and allows us to include customer name on mailing lists for Bowden Printing, direct mail or email campaigns.
‘No’ is flagged and excludes the customer name from Bowden Printing direct mail or email campaigns.
Consumers within Australia can request removal of their name and consumer information from our direct mail database by any of the following methods:
- Writing to Bowden Printing:
Bowden Printing
26 Hindmarsh Avenue
WELLAND SA 5007 - Calling Bowden Printing, Monday to Friday between the hours of 8:30 am-5:00 pm (ACST), on 1800 818 233, or
- Sending an email to bowden@bowdengroup.com.au
If you have any questions about our Privacy Policy, or if you wish to access, correct, update or remove any personal information we hold about you (i.e. if it is inaccurate, incomplete or not up to date), you can contact our Privacy Officer:
Damien Burchell
CEO
Bowden Printing
26 Hindmarsh Avenue
WELLAND SA 5007
Any personal information that is requested to be removed is removed electronically from our database. Historical and archival records will still contain contact details only.
We will consider any request made by an individual to correct their personal information. Where we consider no correction is necessary, you may request that we attach to the information a statement that a correction was sought but not made. Such attachment will be in a manner that reasonably ensures that both statements are read together.
If you are not satisfied with how we have handled your personal information you are entitled to lodge a complaint with the Australian Privacy Commissioner www.oaic.gov.au/privacy.
Bowden Printing Consumer Information Sources
We primarily collect your personal information through correspondence you engage in with us. Bowden Printing’s consumer information is collected when consumers:
- Call Bowden Printing. When consumers call Bowden Printing, we might ask for their names, address, phone number, and other consumer profile information that helps us better serve their needs in the future. Consumer information is collected only if the consumer has permitted us to do so. This information helps facilitate communication with our consumers by allowing us to quickly and efficiently identify the consumer.
- Respond to various marketing campaigns (i.e. Promotional material, email campaign, advertisements, offers, etc.). This consumer information is completely voluntary, and in all cases, consumers are given a choice to have their names removed from mailing lists by checking the appropriate box on the questionnaire.
- Visit Bowden Printing products and services web sites. Consumers might be asked to respond to survey questionnaires or to register to receive future mailings and product updates. Consumers might also be asked to provide consumer information before downloading Bowden Printing brand online software products.
- Visit our factory and fill in the visitor book giving their name and company affiliation as required by our WHS procedures before entering the factory.
Types of Information
The consumer information we collect allows us to better understand our consumers and their product and service preferences. Consumer profiles help us develop products and programmes, which meet our consumers’ needs. The typical consumer profile information collected is a name and postal address, phone or fax number, types of printers used, job title, Bowden Printing brand product usage, and stores or dealers used to purchase Bowden Printing products.
Information collected about a consumer may include:
Contact information (such as name, fax numbers, postal, and email addresses);
Navigational information (such as data revealing consumers’ preferences or the choices they make among the range of products, services, or sites);
You must obtain the consent of any third person whose personal information you provide to us. Message content in emails you send to us may be monitored by our service providers or officers for troubleshooting, compliance auditing and maintenance purposes or where email abuse is suspected.
Cookies/IP addresses – If you use any of our web sites, we may send a “cookie” (a small summary file containing a unique I.D. number) to your computer. This enables us to recognise your computer and greet you each time you visit this web site without bothering you with another request to register and also enables us to keep track of products you view so that, if you consent, we can send you news about these products. We also use cookies to measure traffic patterns, to determine which areas of our site have been visited and to measure transaction patterns in the aggregate. We use this to research our users’ habits so that we can improve our online services. Our cookies do not collect personal information. If you do not wish to receive cookies, you can set your browser so that your computer does not accept them.
Use of Consumer Information
Unless otherwise stated in this Privacy Policy, Bowden Printing only collects, holds and uses information about you to provide our services and products to you, to administer our customer relationship with you, for internal purposes (i.e. billing, reviews, risk management, staff training, dealing with current and prospective employees) and for reasonably related purposes. Consumer information may be used for various research projects aimed to better understand Bowden Printing products consumer preferences. The data may be used to evaluate consumer reactions to content, products, and services offered online. It may also include using the consumer’s name and address for direct mail or other consumer communication methods.
At any time you may opt-out of receiving marketing communications from us and those consumers who have requested the removal of their name and consumer information from the mailing list will not be contacted.
We will not sell or rent your personal information to others. We will use reasonable endeavours to prevent the disclosure of your information, including the disclosure to overseas recipients and will not disclose your personal information except as set out in this privacy policy, as required or permitted by law or required for the ordinary operation of our web sites or our business (i.e. our staff and technical contractors, who are subject to obligations of confidentiality to us, may gain access to personal information as part of their service).
Once your personal information comes into our possession, we will take reasonable steps to protect that information from misuse and loss and unauthorised access, modification or disclosure. However as our web sites are linked to the internet and the internet is inherently insecure, whilst we strive to protect such information, we cannot provide any definitive warranty or assurance regarding the security of the information you transmit to us via our web sites and you do so at your own risk. Bowden Printing will not be liable in any way concerning any breach of security or unintended loss or disclosure of information due to our web sites being linked to the internet.
Our web sites may contain links to web sites operated by third parties (“Third Party Web Sites”). Bowden Printingis not responsible for the privacy practices or the content of Third-Party Web Sites. Third-Party Web Sites are responsible for informing you about their own privacy practices.
The circumstances under which Bowden Printing will disclose such electronic customer communications are when:
It is necessary to provide service to the customer;
It is necessary to protect the legitimate interests of Bowden Printing and its customers;
It is required to cooperate with legal processes that Bowden Printing determines in its sole discretion to be valid and enforceable; and
It is necessary to provide to a law enforcement agency when the contents are inadvertently obtained by Bowden Printing and appear to pertain to the commission of illegal activities.
Email Processes
We will only use online email communication with consumers who have permitted us to do so. When used, we will provide our consumers with a mechanism through which they can request that Bowden Printing omit their email addresses from the active mailing list.
We may change this policy from time to time and will notify you by posting an updated version of this Privacy Policy on this web site.
This document represents our Privacy Policy as of 1st January 2021.