Bowden Printing Pty Ltd is engaged in the business of marketing services, creative design, artwork and typesetting, prepress, offset, letterpress and digital printing, print finishing, fulfilment, mailing and distribution, signage and display graphics, promotional products and branded merchandise solutions. This policy applies to all divisions of Bowden Printing Pty Ltd and to employees, contractors, suppliers and subcontractors whose work affects the quality of the products and services we provide.
Bowden Printing Pty Ltd is committed to delivering products and services that meet customer requirements, agreed specifications, statutory and regulatory obligations, and the quality standards expected in today’s market for print, signage, promotional products and branded merchandise. We aim to provide outcomes that are fit for purpose, delivered on time, commercially responsible, and consistent with our customers’ brand, compliance and sustainability expectations.
Our Quality Management System is based on, and intended to meet, the requirements of ISO 9001. It supports a process-based and risk-based approach to planning, production, procurement, delivery, review and continual improvement. We use the Quality Management System as a practical tool to achieve best practice outcomes across the organisation, consistently meet customer, statutory, regulatory and contractual requirements, maintain competent and quality-aware employees and contractors, identify and manage risks and opportunities, monitor quality performance, customer feedback, nonconformities, corrective actions and supplier performance, and continually improve our systems, processes, products, services and customer experience.
Bowden Printing Pty Ltd recognises that quality outcomes depend not only on our internal processes, but also on the goods and services we procure from external providers. Where we procure goods or services that form part of a customer solution, including signage manufacture or installation, wide-format and display products, promotional items, branded merchandise, specialty finishing, packaging, freight or other subcontracted services, we apply appropriate controls to ensure that outsourced outputs meet customer, quality, safety, ethical and compliance requirements.
We select and maintain approved suppliers based on capability, quality performance, reliability, compliance, value, environmental credentials and ethical business practices. We communicate clear purchase and production specifications, including artwork, brand requirements, dimensions, substrates, colour expectations, durability, finishing, packaging, delivery requirements and customer-specific standards where applicable. We check that procured signage, promotional and merchandise products are suitable for their intended purpose and comply with applicable Australian requirements, product safety expectations and customer instructions. We verify incoming goods and outsourced services through appropriate checks, sampling, proofs, approvals, certificates, delivery inspections or supplier documentation, and we record and review supplier issues, late deliveries, nonconforming products and corrective actions so that supplier performance can be improved or alternative suppliers considered.
Bowden Printing Pty Ltd ensures that responsibilities for quality are established and communicated clearly, relevant skills and quality awareness training is provided, customer needs and expectations are regularly reviewed, and suppliers and subcontractors understand and comply with the requirements that apply to the products and services they provide to us. Quality decisions will consider customer outcomes, corporate social responsibility, sustainability, risk, value and the financial stability of the organisation.
This policy will be reviewed regularly to ensure it remains suitable for Bowden Printing Pty Ltd’s operations, customer expectations, market requirements, compliance obligations and continual improvement objectives.